Ryanair has announced it is cancelling 40 to 50 flights a day for the next six weeks.
The budget airline said it was cutting less than 2% of all departures to clear “a backlog of crew leave”.
It “apologised sincerely to the small number of customers affected” and promised to try and rearrange flights.
A statement claimed the move was to realign staff’s annual holiday window and improve punctuality.
Customers complained of their holiday plans going “up in smoke” at short notice after the news broke.
Ridiculous from @Ryanair. Cancel a flight at 2 days notice – only offer a flight for 3 days later! Holiday plans up in smoke. Thanks a bunch
— Denis Mahon (@denmahon) September 15, 2017
#Ryanair @RyanairDreadful you can cancel flights without any comebacks the day before travel.Won’t be using again.Shocking.0/10
— John Garlick (@B1gJohn) September 15, 2017
@Ryanair how can you cancel our flight the day before! So angry and can’t get through to anyone
— Natasha Edwards (@natashaedwards) September 15, 2017
One traveller complained of being “homeless on (the) streets of Benidorm” and another said their group, including a pregnant lady, was “stranded in the middle of nowhere”.
“Your flights have been cancelled, click here for your refund” oh cheers @Ryanair , I’m only homeless on streets in Benidorm with no flight
— Corey Towell (@coreytowell98) September 14, 2017
@Ryanair and we’re stranded in the middle of nowhere with no money and a pregnant lady.
— Kirstin Armsden (@KirstinArmsden) September 15, 2017
Robin Kiely, Ryanair’s head of communications, said: “We will be doing our utmost to arrange alternative flights and/or full refunds.
“We have operated a record schedule and traffic numbers during the peak summer months of July and August but must now allocate annual leave to pilots and cabin crew in September and October while still running the bulk of our summer schedule.
“By cancelling less than 2% of our flying programme over the next six weeks, until our winter schedule starts in early November, we can improve the operational resilience of our schedules and restore punctuality to our annualised target of 90%.”
A full list of cancelled flights for 16 September can be found here.
Source: Sky News